Comprehensive administrative support
Your front desk, fully covered.
A dedicated remote operator answers your calls, manages the schedule, and handles eligibility and referrals — so your in-office team can focus on the patients in front of them.
$8/hour · flat rate
Up to 80% lower
staffing cost vs. local hires
Higher productivity
for your in-office team
Bilingual
English & Spanish fluency
Inside the role
What this role actually covers
Built specifically for medical practices
A generic VA doesn't know how a busy office actually runs
Nivia operators come from real medical-office experience. They already understand the daily operations of a practice — here's what that means in practice.
Insurance eligibility requirements
Referral requirements
Prior authorization processes
Appointment scheduling best practices
Medical practice patient workflows
Communicating with patients & carriers
Working within EMR & practice-management systems
Patient recalls
Checking patient deductibles
Notifying patients a day ahead about deductibles
$8/hour · flat rate
One dedicated Remote Operator, assigned exclusively to your practice.
Dedicated full-time employee, exclusive to your practice
Fluent in English and Spanish
Healthcare-trained
Appointment scheduling & confirmations
Patient phone support
Insurance verification & eligibility checks
Referral & authorization assistance
New patient intake support
Specialty-specific training
Ongoing implementation support
Equipment & phone system provided
Weekly-contract basis
Cancel anytime
Getting started takes weeks, not months
Ready to Start
Tell us when you want to begin.
1–2 Weeks
Fully up and running.
Week-to-Week
Cancel anytime.
If the service isn't the right fit during onboarding, you may cancel with no long-term obligation.
Pairs well with
Ready to cover your front desk?
Book a free call and we'll walk through your call volume, your specialty, and the operator we'd assign to your practice.
or call (800) 818-2185 · free 15–30 min consultation